Dispute Resolution

Finance Designed Pty Limited

ACN 486112 ABN 61 626 542 783

CREDIT REPRESENTATIVE NUMBER 427990 AUSTRALIAN CREDIT LICENCE NUMBER 486112

 

INTERNAL DISPUTE RESOLUTION (IDR)

Should you have a complaint we will do the best to resolve it via our INTERNAL DISPUTE RESOLUTON process.

Complaints can be made by contacting our Complaints Contact person

 

Complaints Officer

  • By written letter: 14A Porter Street, Beaconsfield, WA, 6162
  • Phone: 1300 366 406
  • Email: compliance@purplecfs.com.au

We will endeavour to deal with your complaint as quickly as possible.

 

EXTERNAL DISPUTE RESOLUTION (EDR)

 

David Spence is a member of an independent external dispute resolution scheme, the Australian Financial Complaints Authority (AFCA). If at any time, you feel your complaint remains unresolved or you wish AFCA to further investigate your complaint, you can contact AFCA as detailed below:

 

AUSTRALIAN FINANCIAL COMPLAINTS AUTHORITY